FAQs

Part of Bupa, we are an exclusive collection of premium retirement communities, offering luxury retirement properties plus a care home at each location. We pride ourselves on providing an aspirational lifestyle for the over-55s, with many of our villages boasting outstanding facilities such as the indulgent Wellness Spa. You can choose to live independently, enjoying all the village has to offer, or in one of our Assisted Living Apartments where daily chores and tasks become a thing of the past. We also offer in-home care and support. With a range of ownership options available, including rentals and shared ownership, there’s no better time to make your move.

When you think it may be time to downsize, consider ‘right-sizing’ to one of our Independent Living Apartments. These one- and two- bedroom properties have everything you need to live an independent lifestyle, with the added benefit of being within the retirement village. You can enjoy all the facilities, outdoor spaces, activities and events, and be part of a vibrant community. 

Offering the ultimate solution to worry-free retirement living, our Assisted Living Apartments are the perfect option for those that wish to maintain their independence without the hassle of everyday chores. Complemented by an inclusive Lifestyle Package which, for one easy monthly payment, takes care of your housekeeping, utility bills, laundry and meals, so you can spend more time doing the things you love. We also have our own domiciliary care teams at each village, should you require in-home care and support. 

Yes, we have a village care home at each of our locations. Our care homes are bright and beautifully presented and residents benefit from a private en-suite bedroom with a modern profiling bed and enough space to furniture and meaningful possessions. Lounges, dining areas and activity rooms provide areas for socialising with friends, family and other residents. Care provision varies at each location but within the Richmond Villages network we offer residential, nursing and dementia support. We also have our dementia care village, Richmond Villages Willaston, which specialises in helping those with dementia to live as independently as possible for as long as possible. 

We have a dedicated in-home care team who can provide as much care and support as you need. This can be offered on a short- or long-term basis to recover from an operation, illness or more significant changes in your overall health. 

Absolutely. One of our main aims in creating Richmond Villages is to keep loved ones together in a community. We provide personal support for many different health needs without you having to move multiple times or live apart. The range of services and facilities under one roof is what makes Richmond Villages unique.  

Always fancied owning your own swimming pool or having a top-class restaurant serving delicious meals just a stone’s throw away? Enjoy a glass of fizz on your private terrace before an exclusive music performance gets underway. Pop down to the gym for a quick Pilates class before a pampering beauty treatment. At Richmond Villages, you can enjoy it all – it’s about living a holiday-style high life – full of indulgence and happiness – that doesn’t have to end! 

Pets are part of the family, and it wouldn’t be home without them. Our villages are very pet-friendly, and we have lots of outdoor spaces for you to walk them. If you have any specific queries, make an enquiry and speak to your appointed village adviser, who will be happy to help. 

Richmond Villages has been owned by Bupa since 2013. Bupa is a respected and trusted global private healthcare organisation founded in 1947. Not for profit and without shareholders, it means their customers are the absolute focus. It also means we can provide a stable environment which benefits not only our employees but our residents who choose to make a Richmond Village their home. As well as our retirement property and wellness spa business you’ll know Bupa also provide dental services, health insurance and own the Cromwell Hospital in London. We work with our Bupa colleagues day in, day out to ensure we remain at the forefront of providing the very best service.  

Richmond Villages are founding members of the Associated Retirement Community Operators (ARCO). As Approved Operators, we aim to operate all of our retirement communities according to the principles laid down in the ARCO Consumer Code. The Code sets high standards for operators and provides a benchmark for good practice. 

All of our retirement villages are exclusively for residents aged 55 and over, with the exception of Wood Norton and Cheltenham where the minimum age is 60.