News

Richmond Villages Aston-on-Trent, has been rated ‘Good’ by the Care Quality Commission (CQC) for its domiciliary care service, following its latest inspection.

The CQC report, published in March, assessed Richmond Villages Aston-on-Trent’s domiciliary care as ‘Good’ in all areas. The rating reflects the team’s ongoing commitment and dedication to providing bespoke in-home care.

During the inspection, the CQC team gathered feedback from people receiving care, their relatives, and staff to gain a comprehensive understanding of the service.

Inspectors noted the team’s commitment to person-centred support, with the report finding that care plans were clearly written and provided good examples of how people were supported to maintain their independence and well-being in their own homes. The report also highlighted the team’s dedication in fostering positive relationships and delivering compassionate support.

One resident of the care home told the inspectors: “The carers are wonderful. They know exactly what I need and always have a smile. I feel very well looked after.”

A family member of a resident commented: “It’s such a relief to know my loved one is receiving such high-quality care at home. The team at Aston-on-Trent are incredibly kind and professional.”

The report also identified that team members consistently expressed feeling supported in their roles and proud to work for Richmond Villages Aston-on-Trent.

Village Manager, Kerstin Taylor, commented: “We are absolutely thrilled to receive this ‘Good’ CQC rating for our domiciliary care service. It is a testament to the hard work, dedication, and compassionate approach of our entire team. Their tireless efforts ensure our residents receive the highest standard of personalised care and support, enabling them to live fulfilling lives in the comfort of their own homes within the village. This recognition is truly well deserved.”