FAQs

Richmond Villages, part of Bupa, is a collection of premium retirement communities designed for people aged 55 and over. We offer high-quality retirement properties and on-site care homes at every location, providing reassurance for both residents and their families. Our villages are designed to support an active and fulfilling lifestyle, with a range of facilities such as restaurants, Wellness Spas, social spaces, and a varied programme of activities and events.

An Independent Living Apartment at Richmond Villages offers the perfect balance of freedom and community. Our spacious one- or two-bedroom apartments are designed to help you enjoy an independent lifestyle, while benefitting from the facilities, activities and social opportunities available across the village. You can spend more time doing the things you love with a welcoming community on your doorstep.

An Assisted Living Apartment at Richmond Villages is designed to help you enjoy an independent lifestyle with extra support and convenience built in. Alongside your own private apartment, a simple monthly fee covers services such as housekeeping, laundry, meals and utility bills, giving you more time to focus on the things you enjoy. Additional care and support can also be provided in your home by our dedicated on-site domiciliary care team, should your needs change over time.

Yes, we have a village care home at each of our locations. Our care homes are bright and beautifully presented and residents benefit from a private en-suite bedroom with a modern profiling bed and enough space to furniture and meaningful possessions. Lounges, dining areas and activity rooms provide areas for socialising with friends, family and other residents. Care provision varies at each location but within the Richmond Villages network we offer residential, nursing and dementia support. We also have our dementia care village, Richmond Villages Willaston, which specialises in helping those with dementia to live as independently as possible for as long as possible. 

We have a dedicated in-home care team who can provide as much care and support as you need. This can be offered on a short- or long-term basis to recover from an operation, illness or more significant changes in your overall health. 

Absolutely. One of our main aims in creating Richmond Villages is to keep loved ones together in a community. We provide personal support for many different health needs without you having to move multiple times or live apart. The range of services and facilities under one roof is what makes Richmond Villages unique.  

Always fancied owning your own swimming pool or having a top-class restaurant serving delicious meals just a stone’s throw away? Enjoy a glass of fizz on your private terrace before an exclusive music performance gets underway. Pop down to the gym for a quick Pilates class before a pampering beauty treatment. At Richmond Villages, you can enjoy it all – it’s about living a holiday-style high life – full of indulgence and happiness – that doesn’t have to end! 

Pets are part of the family, and it wouldn’t be home without them. Our villages are very pet-friendly, and we have lots of outdoor spaces for you to walk them. If you have any specific queries, make an enquiry and speak to your appointed village adviser, who will be happy to help. 

Richmond Villages has been owned by Bupa since 2013. Bupa is a respected and trusted global private healthcare organisation founded in 1947. Not for profit and without shareholders, it means their customers are the absolute focus. It also means we can provide a stable environment which benefits not only our employees but our residents who choose to make a Richmond Village their home. As well as our retirement property and wellness spa business you’ll know Bupa also provide dental services, health insurance and own the Cromwell Hospital in London. We work with our Bupa colleagues day in, day out to ensure we remain at the forefront of providing the very best service.  

Richmond Villages are founding members of the Associated Retirement Community Operators (ARCO). As Approved Operators, we aim to operate all of our retirement communities according to the principles laid down in the ARCO Consumer Code. The Code sets high standards for operators and provides a benchmark for good practice. 

All of our retirement villages are exclusively for residents aged 55 and over, with the exception of Wood Norton and Cheltenham where the minimum age is 60. 

As a rule, mobility scooters are not permitted on the care floor. Electric wheelchairs are permitted. For further information, please refer to our Personal Motorised Mobility Devices Policy.