Head of Hospitality/Deputy Village Manager
Paul’s role as Hospitality Manager means that he is responsible for ordering and maintaining stock levels for the restaurant and also for the hostess services to the Assisted Living Apartments. He has to ensure that rota ensures enough staff to run both the kitchen and the hostess service in the restaurant and assisted living.
He maintains overall responsibility for health and safety and food hygiene procedures and ensuring that staff follow these at all times.
He is the personal licence holder for the site, following the licencing laws and training other staff in these as appropriate.
Paul is also responsible for the housekeeping and laundry function at the village, he also takes on a variety of other roles within the village, such as ensuring that IT and telephony is maintained at all times.
Senior Village Adviser
Barbara has been on site at Letcombe Regis prior to the Village opening and is responsible for the Sales Team (Village Advisers) and the sales of the Village and Assisted Living Apartments plus the Care Home Beds. The Village Advisers are usually the first point of contact and conduct the tours of the Village and explain how the Village operates.
Barbara also co-ordinates Richmond Retreats holidays which offers Holidays with Care, post-op respite breaks and Try Before You Buy.
As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered within an acceptable time frame, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date.
Nicola's role as Administrator is very varied. She is responsible for the day-to-day running of the Reception area and Administration office. On the Reception side this involves ensuring that our residents get the best possible Customer Service and that we exceed their expectations wherever possible – going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.
Our purpose and our passion is to help our residents live longer, healthier, happier lives. Our team here at Letcombe Regis are committed to providing a superior customer experience in a beautiful, vibrant and welcoming village environment. I am tremendously proud to be here.
Head of Activities
Antonia’s job is to ensure that there is a varied programme of activities throughout the year at Richmond Letcombe Regis. These cover an array of interests, from arts, music and engaging talks, through to regular shopping trips in surrounding towns and large events. Antonia ensures that all of the village’s residents are catered for, and as well as managing an internal team of Activity Co-ordinators, she also sources external specialists to run regular and one-off activities.
In addition to drawing up and advertising a weekly schedule of events, Antonia and her team produce a regular newsletter that keeps residents informed of what they can expect to see next. Antonia tries to talk to as many residents and their families as possible, so as to ensure that the village’s activities are as inclusive as well as being entertaining and educational.