Meet the Richmond Painswick Team
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Susie Oakley
Village Manager
susie.oakley@richmond-villages.com
01452 813902Trying to describe what I do in my role is quite difficult as no two days are ever the same, and the variety makes the job exciting, enjoyable and, more often than not, very enjoyable! Although the Village is one of the smaller ones, having the different sides to the business (nursing home, domiciliary care, Wellness Spa, restaurant, property sales) means there is never a dull moment. Most of my time is spent dealing with issues for residents, potential residents and staff and supporting the individual Heads of Department, as well as helping out where needed. Time also has to be set aside for management reporting, reviewing and keeping on top of the finances and budgets and planning for the future. I also spend quite some time networking and also doing the work that is necessary in my role as Vice Chairman for the Gloucestershire Care Providers Association. In summary …. Never a dull moment!
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Lea Burcombe
Senior Village Adviser
lea.burcombe@richmond-villages.com
01452 813902My job varies from day to day, but primarily I am responsible for introducing potential residents and their families to Richmond Villages. I am usually the first point of contact when an enquiry is made whether this is by telephone, email or perhaps just dropping in and will normally be the one that will arrange visits and show rounds. It is important to be able to give full knowledge of how Richmond Villages work, and to offer help and reassurance to either the resident or their families when making the decision to move as this often involves changing their lifestyle.
I am also able to arrange any respite breaks, convalescence breaks or “Try before your Buy” breaks within the Village which necessitates working very closely with my colleagues in the Village to ensure that all aspects of their stay are what they expect.
I am very involved with the resident and their family from the initial enquiry through to them moving in or staying with us. I have even been known to do a bit of furniture removing and interior design in my time! The responsibility doesn’t stop there. As I will have got to know the resident quite well over the time that it has taken them to decide to become part of the Village, I make sure that I am available for the after sales care that is required when a resident first joins us. This could be making sure that they know where everything is in their Suite/Room and that they know how everything works, to showing them around and escorting them to various locations within the village and introducing them to staff and residents.
I thoroughly enjoy all the aspects of my job and find it most rewarding to see the results of a happy and contented resident following the big decision that they have had to make to join us.
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Jo Walters
Head of Care & Care Home Manager
jo.walters@richmond-villages.com
01452 813902I am the Registered Manager for the 24-bedded nursing home within the Painswick retirement village and have to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report. My role includes the supervision of all staff and maintaining their morale, including having regular staff meetings to ensure good healthy working relationships within the home.
I organise all admissions and discharges from the care home. It is important to ensure that the care delivered to the clients is always of the highest standards at all times, and delivered safely and with dignity. I maintain communication with multi-disciplinary teams regarding care, write and maintain individual pre-assessments, care plans and risk assessments. Communicating with relatives and reviewing care needs is also really important.
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Beverley Boyce
Wellness Spa Manager
bev.boyce@richmond-villages.com
01452 813902I am the Wellness Spa manager at Richmond Painswick. The Wellness Spa is open to both residents and members over the age of fifty who want to look after body & soul. They can enjoy state of the art gym equipment, pool, Jacuzzi, sauna & steam room, hairdressing salon, and the opportunity to enjoy a wide range of health and beauty treatments, all in a beautifully designed stress-free environment.
My responsibilities include managing and maintaining the day to day operations of the Spa setting up all policies and procedures, including risk assessments, health and safety, operating procedures, and also member and residents' social and well being activities
Our aim as a team is to encourage residents to be as active as possible and to maintain their independence. We achieve this by ensuring all members are health screened and assessed before devising individual exercise programmes to work on their strength, stamina, balance and flexibility. If residents are unable to attend the Spa, then we go to them in the care home or their suite.
It’s important that I liaise with local GPs, physiotherapists, reflexologist and alternative therapists so that we can provide a comprehensive service to our clients by establishing preventative health and wellbeing programmes
My role is extremely varied and no two days are the same - one minute I could be cleaning the showers and the next in a meeting with the council regarding Fall Prevention initiative.
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Mark Singleton
Head Chef
mark.singleton@richmond-villages.com
01452 813902I am responsible for the day to day running and management of the busy professional standard kitchen which services the two Richmond restaurants, the café and room service delivery. This involves planning and preparing balanced, nutritious menus for residents (including lunch, evening meals and light options) using high quality fresh produce, and also catering for private dining functions and events. I work with a team of Assistant Chefs who support me in the role in order that we can maintain quality and delivery at all times.
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Stephanie Warburton
Administration Manager
stephanie.warburton@richmond-villages.com
01452 813902My role as Administration Manager is very varied. I am responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our Residents get the best possible Customer Service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.
As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered within an acceptable time frame, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date. The wellbeing of my team is also an important part of the job and I do my best to ensure that I am readily available to them as and when they need me and that I am approachable and supportive at all times.
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Tony Phillips
Head of Maintenance
tony.phillips@richmond-villages.com
01452 813902Working part time as head of the maintenance team my role is very variable. The equipment in the building is unusually complex including such things as air control units, ventilation plant rooms, swimming pools and under floor heating systems to name just a few.
My engineering background together with my wide range of building knowledge has enabled me to put to good use the skills I’ve attained over the years, it’s also true to say that I’ve had to learn some new ones pretty damn quick to stay ahead of the game. As well as co-ordinating the efforts of the small team working for me I’m also responsible for the procurement of materials, organising specialist external labour resource and supervising their work. Other responsibilities I’ve taken on board are fire prevention training and becoming a member of the Health and Safety co-ordinators team.
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Catherine Moore
Activity Co-ordinator
catherine.moore@richmond-villages.com
01452 813902My job is to organise and provide a varied programme of activity for Richmond Painswick Village with the help of two part-time Recreational Therapists. On a day-to-day basis this includes speaking to residents, relatives, friends of residents and staff, to ensure full knowledge of the residents likes, dislikes, interests and abilities. I deliver activity sessions within the village and explore the most appropriate methods and resources for meeting activity needs including group events, individual sessions, involving internal and external resources and community based resources. I produce a weekly leaflet and a monthly newsletter to promote the planned programme and encourage involvement. Each month I also organise a themed supper club and events based on local holidays and traditions. In any time left over (!), I also manage to participate in fund-raising events for local and national charities and we always have a “Charity of the Year”.
