01452 346486
Richmond Villages - Caring for you
Beverley Ingram

Beverley Ingram

Village Manager
bev.ingram@richmond-villages.com
01452 813902

“One of the best parts of being the Village Manager at Painswick is that no two days are ever the same. In a busy village such as Painswick, communication is vital so we start each day at 09.30 with a stand up meeting for heads of departments to feedback what has happened the day before and what is coming up in the next few days.

I like spend a good part of my day out in the village, talking with residents and staff and supporting the individual heads of departments and generally being visible and accessible as much as I am able. That said, there are also all of the management tasks that need to be completed from finances and budgeting through to quality assurance and compliance audits.

It is a pleasure to work alongside a truly caring and committed  team of people who genuinely have passion for providing excellent quality

Jo Walters

Jo Walters

Head of Care & Care Home Manager
jo.walters@richmond-villages.com
01452 813902

I am the Registered Manager for the 24-bedded nursing home within the Painswick retirement village as well as for the domiciliary care agency that provides support to residents in the assisted living units.  As Registered Manager, my role is to ensure that we work closely with all residents to delivered person-centred care that meets individual resident's needs and is delivered how they like it, whilst always making sure we meet the requirements of the legislation surrounding the deliver of such care.  We are routinely inspected by the Care Quality Commission (CQC) and it is important that all inspections go well and reflect the excellent standard of care we deliver.

Within the care home, we have dedicated nurses and care staff, as well as housekeeping, hospitality and activities staff.  We have a strong team who work well together and always ensure that our residents are our priority.

When a resident is looking to come in to the care home, or start having a domiciliary care pacakge in their own home, I will visit them to assess their needs to ensure that we can meet those needs and an appropriate care plan is in place.  I also organise all admissions and discharges from the care home. 

For me, it is really important to ensure that the care delivered is always of the highest standards at all times, and delivered safely and with dignity and that we work closely with the resident and their family to ensure what we do is what they want us to do.  I also enjoy maintaining communication with multi-disciplinary teams regarding care and being personally involved with each resident and their care whilst with us at Richmond Painswick.

Tony Phillips

Tony Phillips

Head of Maintenance
tony.phillips@richmond-villages.com
01452 813902

Working part time as head of the maintenance team my role is very variable.  The equipment in the building is unusually complex including such things as air control units, ventilation plant rooms, swimming pools and under floor heating systems to name just a few.

My engineering background together with my wide range of building knowledge has enabled me to put to good use the skills I’ve attained over the years, it’s also true to say that I’ve had to learn some new ones pretty damn quick to stay ahead of the game. As well as co-ordinating the efforts of the small team working for me I’m also responsible for the procurement of materials, organising specialist external labour resource and supervising their work. Other responsibilities I’ve taken on board are fire prevention training and becoming a member of the Health and Safety co-ordinators team.

As a maintenance team, we are here to respond to the needs and wishes of residents as quickly, safely and efficiently as we can and to support them as necessary.

Terry Gillard

Terry Gillard

Administration Manager
terry.gillard@richmond-villages.com
01452 813902

My role as Administration Manager is very varied. I am responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our residents get the best possible customer service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.

As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered quickly and thoroughly, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date. The wellbeing of my team is also an important part of the job and I do my best to ensure that I am readily available to them as and when they need me and that I am approachable and supportive at all times.

Oliver Kyte

Oliver Kyte

Head Chef
oliver.kyte@richmond-villages.com
01452 813902 ext 237

I have been in catering since the age of 15, after learning many skills from my mother who was also a chef for many years! My earliest memories in fact are of baking cakes with my Mum and Gran and helping them in the kitchen at home.

I Joined Richmond Painswick not knowing what to expect other than being told “this isn’t like any restaurant you’ve worked in before” and they were correct! I have never worked in a restaurant with guest so willing to help me out with hints and tips and suggestions for menu choices, listening to the residents is the most rewarding  part of my job so as it helps me gain an understanding of what is expected  from myself and my  team. Although much of my day is spent supporting the kitchen team with the preparation and cooking of the restaurant meals, I also like to find the time to come into the restaurant during service to speak to residents to get feedback about their dining experience.

Suzanne Varah

Suzanne Varah

Activities Coordinator
suzanne.varah@richmond-villages.com
01452 813902 ext 222

My job is to organise and provide a varied programme of activities for the residents of Richmond Painswick Village. On a day-to-day basis this includes speaking to residents, relatives, friends of residents and staff, to ensure full knowledge of the residents likes, dislikes, interests and abilities. We deliver activity sessions within the village such as exercises, quizzes, memory sessions, singer & musician visits, animal/bird visits, speakers, theatre shows, demonstrations, arts and crafts, reading, poetry, film, a large variety of trips around the county for recreation, shopping, meals etc. 

We produce a weekly leaflet and a monthly newsletter to promote the planned programme and encourage involvement.  We get the residents and staff to participate in fund-raising events for local and national charities. 

Ultimately, I am here to make the residents stay more enjoyable and always open to suggestions! 

Sue Woolcock

Sue Woolcock

Head of Catering and Hospitality
susan.woolcock@richmond-villages.co.uk
01452 813902

My aim as Head of Catering and Hospitality here at Richmond Painswick is to employ the varied range of skills I have acquired from a number of careers to support and guide the Kitchen and Restaurant teams towards our objectives and plan to make good use  my accumulated experience as a Teacher, Lecturer, Restaurateur, Pastry Chef and Hotel General Manager as we move forward.

We aspire to deliver enjoyable food and warm and friendly hospitality to all of our residents, making their dining experiences a daily pleasure. We always try to ensure that we remember their likes and dislikes and  do our utmost to help with particular diets.  Additionally, we take care of friends and families, and supply refreshments and hospitality for  events like Birthdays and  Anniversaries and family occasions such as Christenings.  Whatever the celebration, it will always be a pleasure to help to make those times very special.

 Our hard working team of Chefs, Hosts, Hostesses and Kitchen Porters - ( the absolute stars who wash everything up afterwards! ), are committed to work continuously towards achieving excellent  standards in our department and to endeavour to provide a caring and quality service for our residents and their families. We recognise the importance of supporting our colleagues in other departments to deliver a wish close to all our hearts, which is to make Richmond Painswick feel like a home from home for every one of our Residents.

Kevin Elford

Kevin Elford

Wellness Spa Manager
kevin.elford@richmond-villages.com
01452 810211

 I’m a "young at heart" 38yr old, have been married to my wife, Kate, for 14yrs and have two young daughters, (Abi 12 & Emily 11). Sounds idyllic I know but I live in constant fear of saying or doing the wrong thing at home as my daughters have firmly arrived at those awkward teenage years and as a male I can honestly say I am in "no man’s land" when it comes to understanding young female hormones.

Professionally I have been a fully qualified Personal Fitness Trainer for over 20yrs and have been fortunate to manage health clubs, leisure centres and spas over these years. I also served ten years within the two police forces as a Police Sgt but returned to leisure club management about 6yrs ago when I realised I missed the leisure industry badly and truly feel general health and well-being is vital in people’s lives.

I cannot wait to start here in January and look forward to meeting and working with everyone within the village. As with any spa I think the heartbeat comes from the interaction between all of its members and staff who want to work together to make it "your" own spa that ultimately you feel comfortable to use to relax and unwind in. I would love to see as many residents and members using the spa on a daily basis and welcome any ideas to help improve the quality that clearly already exists here.

Therefore, definitely pop in for a chat and I wish you all a Happy Christmas and healthy New Year.

Kev



Dawn Perrill

Dawn Perrill

Senior Village Adviser
dawn.perrill@richmond-villages.com
01452 810203

I have recently joined Richmond Painswick as Senior Village Adviser and was selected for the role because of the wealth of relevant experience I have from my career to date.  This includes working, always in a customer-interface role, in estate agency, new house building, property financial and management services and healthcare. Helping with the support and care of my own Mum has also given me a great insight and empathy for the challenges faced by those at this stage in their life.   Finally having lived in Painswick for 12 years, I felt this was a place I would like to be.

Within the team are myself, Sonia Harte and Stephanie Priestley.  Sonia has been at the village since 2009 therefore has a wealth of knowledge and experience and is a valuable asset to everyone here, both colleagues and residents.  Stephanie joined in September 2015 and is already proving to be an indispensable member of the team.  Together, we are your first point of contact, getting to know you, your family and your needs, enabling us to provide you with all the information you need about the accommodation, facilities and services we offer.  We will 'hold your hand' all the way through the decisions you make and help and support you with whatever assistance and guidance you need.  This could be anything from arranging a visit or a 'try before you buy' stay in our hospitality suite, to discussing the care needs of an elderly relative or the possible purchase of one of our independent apartments or assisted living suites.  We have luxury retirement options here to accommodate most needs including a 24-bed care home.  We also provide respite holidays and post op care with the support of an around the clock professional team.  We can even arrange home care out in the local community.

Our relationship with you does not stop at this stage.  We would then remain in close contact with you throughout your enquiries, which could stretch over a number of years, throughout any stays you have with us and residency.  We would help to co-ordinate all the help and support you need through liaison with all our other village colleagues and external professionals such as Solicitors, Estate Agents and Health Officials.  We believe that our nurturing and friendly approach will help to put you at ease and give you the confidence to make what could possibly be life-changing decisions for the future of either yourself or your loved ones.  

We look forward to hearing from you.  Please do not hesitate to telephone, write to or email us or just drop in to see what we have to offer and how we can help you.  We have a great café and restaurant so you can recharge your batteries as part of your visit.  A tour is easily arranged.  We have a lot to be proud of here at Richmond Painswick.