01452 813902
Richmond Villages - Caring for you
Laura Taylor

Laura Taylor

Village Manager
laura.taylor@richmond-villages
01452 813902

“One of the best parts of being the Village Manager at Painswick is that no two days are ever the same. In a busy village such as Painswick, communication is vital so we start each day at 09.30 with a stand up meeting for heads of departments to feedback what has happened the day before and what is coming up in the next few days.

I like spend a good part of my day out in the village, talking with residents and staff and supporting the individual heads of departments and generally being visible and accessible as much as I am able. That said, there are also all of the management tasks that need to be completed from finances and budgeting through to quality assurance and compliance audits.

It is a pleasure to work alongside a truly caring and committed  team of people who genuinely have passion for providing excellent quality”

Beverley Ingram

Beverley Ingram

Wellness Spa Manager/Deputy Village Manager
bev.ingram@richmond-villages.com
01452 813902

I am both the Deputy Village Manager and Wellness Spa manager at Richmond Painswick.  The Wellness Spa is open to both residents and members over the age of fifty who want to look after body & soul.  They can enjoy state of the art gym equipment, pool, Jacuzzi, sauna & steam room, hairdressing salon, and the opportunity to enjoy a wide range of health and beauty treatments, all in a beautifully designed stress-free environment.

My responsibilities within the Spa include managing and maintaining the day to day operations of the Spa ,setting up all policies and procedures, including risk assessments, health and safety, operating procedures, and also member and residents' social and well being activities

Our aim as a team is to encourage residents to be as active as possible and to maintain their independence. We achieve this by ensuring all members are health screened and assessed before devising individual exercise programmes to work on their strength, stamina, balance and flexibility. If residents are unable to attend the Spa, then we go to them in the care home or their suite.

It’s important that I liaise with local GPs, physiotherapists, reflexologist and alternative therapists so that we can provide a comprehensive service to our clients by establishing preventative health and wellbeing programmes

As Deputy Village Manager, I get involved in all sorts of areas and support the Village Manager in the day-to-day operation of the village, as well as oversee the house-keeping and activities teams.  My role is extremely varied and no two days are the same - one minute I could be cleaning the showers and the next in a meeting with the council regarding a Falls Prevention initiative.

Jo Walters

Jo Walters

Head of Care & Care Home Manager
jo.walters@richmond-villages.com
01452 813902

I am the Registered Manager for the 24-bedded nursing home within the Painswick retirement village as well as for the domiciliary care agency that provides support to residents in the assisted living units.  As Registered Manager, my role is to ensure that we work closely with all residents to delivered person-centred care that meets individual resident's needs and is delivered how they like it, whilst always making sure we meet the requirements of the legislation surrounding the deliver of such care.  We are routinely inspected by the Care Quality Commission (CQC) and it is important that all inspections go well and reflect the excellent standard of care we deliver.

Within the care home, we have dedicated nurses and care staff, as well as housekeeping, hospitality and activities staff.  We have a strong team who work well together and always ensure that our residents are our priority.

When a resident is looking to come in to the care home, or start having a domiciliary care pacakge in their own home, I will visit them to assess their needs to ensure that we can meet those needs and an appropriate care plan is in place.  I also organise all admissions and discharges from the care home. 

For me, it is really important to ensure that the care delivered is always of the highest standards at all times, and delivered safely and with dignity and that we work closely with the resident and their family to ensure what we do is what they want us to do.  I also enjoy maintaining communication with multi-disciplinary teams regarding care and being personally involved with each resident and their care whilst with us at Richmond Painswick.

Lea Burcombe

Lea Burcombe

Senior Village Adviser
lea.burcombe@richmond-villages.com
01452 813902

My job varies from day to day, but primarily I am responsible for introducing potential residents and their families to Richmond Villages.  I am usually the first point of contact when an enquiry is made whether this is by telephone, email or perhaps just dropping in and will normally be the one that will arrange visits and show rounds.  It is important to be able to give full knowledge of how Richmond Villages work, and to offer help and reassurance to either the resident or their families when making the decision to move as this often involves changing their lifestyle.

I am also able to arrange any respite breaks, convalescence breaks or “Try before your Buy” breaks within the Village which necessitates working very closely with my colleagues in the Village to ensure that all aspects of their stay are what they expect.

I am very involved with the resident and their family from the initial enquiry through to them moving in or staying with us. I have even been known to do a bit of furniture removing and interior design in my time!  The responsibility doesn’t stop there.  As I will have got to know the resident quite well over the time that it has taken them to decide to become part of the Village, I make sure that I am available for the after sales care that is required when a resident first joins us.  This could be making sure that they know where everything is in their Suite/Room and that they know how everything works, to showing them around and escorting them to various locations within the village and introducing them to staff and residents.

I thoroughly enjoy all the aspects of my job and find it most rewarding to see the results of a happy and contented resident following the big decision that they have had to make to join us.

Tony Phillips

Tony Phillips

Head of Maintenance
tony.phillips@richmond-villages.com
01452 813902

Working part time as head of the maintenance team my role is very variable.  The equipment in the building is unusually complex including such things as air control units, ventilation plant rooms, swimming pools and under floor heating systems to name just a few.

My engineering background together with my wide range of building knowledge has enabled me to put to good use the skills I’ve attained over the years, it’s also true to say that I’ve had to learn some new ones pretty damn quick to stay ahead of the game. As well as co-ordinating the efforts of the small team working for me I’m also responsible for the procurement of materials, organising specialist external labour resource and supervising their work. Other responsibilities I’ve taken on board are fire prevention training and becoming a member of the Health and Safety co-ordinators team.

As a maintenance team, we are here to respond to the needs and wishes of residents as quickly, safely and efficiently as we can and to support them as necessary.

Terry Gillard

Terry Gillard

Administration Manager
terry.gillard@richmond-villages.com
01452 813902

My role as Administration Manager is very varied. I am responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our residents get the best possible customer service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.

As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered quickly and thoroughly, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date. The wellbeing of my team is also an important part of the job and I do my best to ensure that I am readily available to them as and when they need me and that I am approachable and supportive at all times.

Jay Dexter and Suzanne Varah

Jay Dexter and Suzanne Varah

Activities Coordinators
jay.dexter@richmond-villages.com
01452 813902 ext 224

Our job is to organise and provide a varied programme of activities for the residents of Richmond Painswick Village. On a day-to-day basis this includes speaking to residents, relatives, friends of residents and staff, to ensure full knowledge of the residents likes, dislikes, interests and abilities. We deliver activity sessions within the village such as exercises, quizzes, memory sessions, singer & musician visits, animal/bird visits, speakers, theatre shows, demonstrations, arts and crafts, reading, poetry, film, a large variety of trips around the county for recreation, shopping, meals etc. 

We produce a weekly leaflet and a monthly newsletter to promote the planned programme and encourage involvement.  We get the residents and staff to participate in fund-raising events for local and national charities. 

Ultimately, we are here to make the residents stay more enjoyable and always open to suggestions! 

Sue Lewis

Sue Lewis

Restaurant Manager
Sue.Lewis@richmond-villages.com
01452 813902

As Restaurant Manager, my main role is ensuring the restaurant runs smoothly during service and room service meals are delivered efficiently and to a very high standard. I am also responsible for the restaurant in the care wing.

At Richmond Painswick we pride ourselves on our service and quality of food in the restaurants. It is very important that our residents enjoy their visits to the restaurants and we know their individual dietary needs and their likes and dislikes in order to make mealtimes an enjoyable experience. Our main restaurant is also open to the general public and to spa members.

I have a team of twelve hosts and hostesses as well as serving in the restaurants, my team also serve the refreshments at all the many activities being held on a daily basis at Richmond Painswick anything from coffee mornings to flower arranging. My team also visit the residents daily in their apartments delivering their groceries.  We supply their tea, coffee, sugar, cereals, bread, milk, fresh fruit, yoghurts, fruit juices and bottled water.

We also have a beautiful auditorium where we can hold functions for residents and their families or for private functions. We can seat up to 33 for a sit down meal or 70 for a buffet. Menus can be arranged to suit the occasion.

Debbie Eagle

Debbie Eagle

Head of Housekeeping
debbie.eagles@richmond-villages.com
01452 813902

My job is to organise our housekeeping and laundry departments.  We have a team of dedicated staff who work really hard and do a great job of keeping our residents' suites clean and their personal laundry washed, dried, ironed and returned as quickly as possible.  We also look after the 24 bedded nursing home and a few of our independent living units.  We pride ourselves in providing an efficient and highly quality service and are always pleased when we get positive feedback from happy customers!

Paperwork has to be kept up-to-date and accurate for health and safety, staff rotas and training, ordering of products, etc, and I attend the weekly management meetings also.  I also work closely with the Village Advisers to make sure everything is in place for new residents moving in and those staying with us on Richmond Retreats holidays and respite breaks.

No two days are the same but the most rewarding part of my job is knowing that our residents are happy and well looked after!