“One of the best parts of being the Village Manager at Painswick is that no two days are ever the same. In a busy village such as Painswick, communication is vital so we start each day at 09.30 with a stand up meeting for heads of departments to feedback what has happened the day before and what is coming up in the next few days.
I like spend a good part of my day out in the village, talking with residents and staff and supporting the individual heads of departments and generally being visible and accessible as much as I am able. That said, there are also all of the management tasks that need to be completed from finances and budgeting through to quality assurance and compliance audits.
It is a pleasure to work alongside a truly caring and committed team of people who genuinely have passion for providing excellent quality
Deputy Village Manager & Head of Domiciliary Care
My background & experience
I have a wealth of experience working in the health & social care environment, specifically with older people. I commenced in the NHS in 1976 then diversified into the independent sector managing care homes from 1998 and then domiciliary/home care from the 1st of January 2005. I have attained a variety of qualifications which include health, health and social care, administration, business and finance. I commenced here at Richmond Village on the 1st of December 2014 and thoroughly enjoy the work that I do and working in the Village and extremely passionate about my role.
Why I work in care
I want to make a difference to people’s lives and enjoy the variety and challenges that my role sometimes brings, but most of all my aim is to treat and support people as individuals to live a fulfilling life that is meaningful to them.
Head of Care & Care Home Manager
I am the Registered Manager for the 24-bedded nursing home within the Painswick retirement village, my role is to ensure that we work closely with all residents to delivered person-centred care that meets individual resident's needs and is delivered how they like it, whilst always making sure we meet the requirements of the legislation surrounding the deliver of such care. We are routinely inspected by the Care Quality Commission (CQC) and it is important that all inspections go well and reflect the excellent standard of care we deliver.
Within the care home, we have dedicated nurses and care staff, as well as housekeeping, hospitality and activities staff. We have a strong team who work well together and always ensure that our residents are our priority.
When a resident is looking to come in to the care home, I will visit them to assess their needs to ensure that we can meet those needs and an appropriate care plan is in place. I also organise all admissions and discharges from the care home.
For me, it is really important to ensure that the care delivered is always of the highest standards at all times, and delivered safely and with dignity and that we work closely with the resident and their family to ensure what we do is what they want us to do. I also enjoy maintaining communication with multi-disciplinary teams regarding care and being personally involved with each resident and their care whilst with us at Richmond Painswick.
Senior Village Adviser
My job varies from day to day, but primarily I am responsible for introducing potential residents and their families to Richmond Villages. I am usually the first point of contact when an enquiry is made whether this is by telephone, email or perhaps just dropping in and will normally be the one that will arrange visits and show rounds. It is important to be able to give full knowledge of how Richmond Villages work, and to offer help and reassurance to either the resident or their families when making the decision to move as this often involves changing their lifestyle.
I am also able to arrange any respite breaks, convalescence breaks or “Try before your Buy” breaks within the Village which necessitates working very closely with my colleagues in the Village to ensure that all aspects of their stay are what they expect.
I am very involved with the resident and their family from the initial enquiry through to them moving in or staying with us. I have even been known to do a bit of furniture removing and interior design in my time! The responsibility doesn’t stop there. As I will have got to know the resident quite well over the time that it has taken them to decide to become part of the Village, I make sure that I am available for the after sales care that is required when a resident first joins us. This could be making sure that they know where everything is in their Suite/Room and that they know how everything works, to showing them around and escorting them to various locations within the village and introducing them to staff and residents.
I thoroughly enjoy all the aspects of my job and find it most rewarding to see the results of a happy and contented resident following the big decision that they have had to make to join us.
Head of Catering and Hospitality
My aim as Head of Catering, Hospitality and Housekeeping here at Richmond Painswick is to employ the varied range of skills I have acquired from over 10 years hospitality experience to support and guide the Kitchen, Restaurant and Housekeeping teams.
We aspire to deliver enjoyable food and warm and friendly hospitality to all of our residents, making their dining experiences a daily pleasure. We always try to ensure that we remember their likes and dislikes and do our utmost to help with particular diets. Additionally, we take care of friends and families, and supply refreshments and hospitality for events like Birthdays and Anniversaries and family occasions such as Christenings. Whatever the celebration, it will always be a pleasure to help to make those times very special.
Our hard working team of Chefs, Hosts, Hostesses and Kitchen Porters - ( the absolute stars who wash everything up afterwards! ), are committed to work continuously towards achieving excellent standards in our department and to endeavour to provide a caring and quality service for our residents and their families. We recognise the importance of supporting our colleagues in other departments to deliver a wish close to all our hearts, which is to make Richmond Painswick feel like a home from home for every one of our Residents.
01452 813902 ext 237
I have been in catering since the age of 15, after learning many skills from my mother who was also a chef for many years! My earliest memories in fact are of baking cakes with my Mum and Gran and helping them in the kitchen at home.
I Joined Richmond Painswick not knowing what to expect other than being told “this isn’t like any restaurant you’ve worked in before” and they were correct! I have never worked in a restaurant with guest so willing to help me out with hints and tips and suggestions for menu choices, listening to the residents is the most rewarding part of my job so as it helps me gain an understanding of what is expected from myself and my team. Although much of my day is spent supporting the kitchen team with the preparation and cooking of the restaurant meals, I also like to find the time to come into the restaurant during service to speak to residents to get feedback about their dining experience.
Head of Activities
01452 813902 ext 222
My job is to organise and provide a varied programme of activities for the residents of Richmond Painswick Village. On a day-to-day basis this includes speaking to residents, relatives and staff, to ensure full knowledge of the residents likes, dislikes, interests and abilities. We deliver activity sessions within the village such as exercises, quizzes, memory sessions, singer & musician visits, animal/bird visits, speakers, theatre shows, demonstrations, arts and crafts, reading, poetry, film, a large variety of trips around the county for recreation, shopping and meals etc.
We produce a weekly leaflet and a monthly newsletter to promote the planned programme and encourage involvement. We get the residents and staff to participate in fund-raising events for local and national charities.
Ultimately, I am here to make the residents stay more enjoyable and always open to suggestions!
Wellness Spa Manager
My role as the Wellness Spa Manager here at Painswick is to ensure the day to day running of our fully equipped spa. As well as catering for the needs of our residents the spa also has its own external membership for over 50’s
I have worked for Richmond Villages for over 10 years and in that time have gained expert knowledge in working with older residents / members to achieve their fitness and rehabilitation goals.
The fitness team within the spa have developed a comprehensive exercise programme for our residents including exercise classes, one to one individual programmes within the spa and resident’s suites / rooms and assisted swims for residents unable to swim alone.
Our beauty team also offer a full selection of relaxing beauty treatments as well as hair dressing, physiotherapy and chiropody.
No two days are ever the same within the spa but the job satisfaction and reward you get from helping our residents and members is second to none.
Head of Maintenance
Working part time as head of the maintenance team my role is very variable. The equipment in the building is unusually complex including such things as air control units, ventilation plant rooms, swimming pools and under floor heating systems to name just a few.
My engineering background together with my wide range of building knowledge has enabled me to put to good use the skills I’ve attained over the years, it’s also true to say that I’ve had to learn some new ones pretty damn quick to stay ahead of the game. As well as co-ordinating the efforts of the small team working for me I’m also responsible for the procurement of materials, organising specialist external labour resource and supervising their work. Other responsibilities I’ve taken on board are fire prevention training and becoming a member of the Health and Safety co-ordinators team.
As a maintenance team, we are here to respond to the needs and wishes of residents as quickly, safely and efficiently as we can and to support them as necessary.
My role as Administration Manager is very varied. I am responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our residents get the best possible customer service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.
As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered quickly and thoroughly, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date. The wellbeing of my team is also an important part of the job and I do my best to ensure that I am readily available to them as and when they need me and that I am approachable and supportive at all times.
Phil Ellaway joined us from a Care Company that supported Adults with Challenging Behaviour and Learning Disabilities. He has worked in the Care Industry for 13 1/2 years; 13 with the same Company. He has worked as a Carer, Senior Carer, Deputy Manager of Registered Care Homes, and as a Manager in Domiciliary Care. In the last 6 years he has been part of the Training Team.
Phil has what some people think is an odd background for Care, he spent over 13 years in the Army, joining as an Apprentice Vehicle Mechanic straight from school. He finished his service as a Technical Storeman.
He spent over 11 years working as a Civilian member of staff with Gloucestershire Police; during that time he also served as a Special Constable serving for nearly six years. When he left the Specials he was a Section Officer.