Meet the Richmond Letcombe Regis Team
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Elisabeth Parker
Village Manager
elisabeth.parker@richmond-villages.com
01235 773970As Village Manager my role changes from day to day, as I was involved prior to the village opening, I spent a lot of time finalising procedures, recruiting staff and training them.
Since the Village has opened, my day usually starts by checking my email, we have a stand up meeting at 9.15am for all Heads of Department to share information about what happened the day before and what is coming up in the next few days.
I am responsible for ensuring that all standards set within the village are maintained through liaison with all the Heads of Department.
During the rest of the day, I could be doing anything from budget meetings, to residents coffee mornings, staff training, liaison with local care providers and businesses, etc.
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Sharon Hunt
Senior Village Adviser
sharon.hunt@richmond-villages.com
01235 773970Responsible for running the sales team of Richmond Letcombe Regis.
Selling of all the independent, assisted living apartments and care beds.
Networking and attending open days.
Maintaining good working relationship with Carter Jonas.
Liaising with solicitors for legal processing.
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Gill Hunt
Domiciliary Care Manager
gill.hunt@richmond-villages.com
01235 773970Gill is responsible for the Domiciliary Care Team within the Village and has to adhere to the care standards and requirements to maintain the rating given by CQC after inspection. The role includes the supervision of all staff and maintaining morale, including regular staff meetings to ensure a good healthy working relationship. She is involved in pre-assessment of residents and ensuring that they receive the highest level of care whilst living within the village.
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Anthony Lee
Administrator
anthony.lee@richmond-villages.com
01235 773970Anthony’s role as Administrator is very varied. He is responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our Residents get the best possible Customer Service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.
As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered within an acceptable time frame, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date.
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Paul Welch
Head of Hospitality
paul.welch@richmond-villages.com
01235 773970Paul’s role as Hospitality Manager means that he is responsible for ordering and maintaining stock levels for the restaurant and also for the hostess services to the Assisted Living Apartments. He has to ensure that rota ensures enough staff to run both the kitchen and the hostess service in the restaurant and assisted living.
He maintains overall responsibility for health and safety and food hygiene procedures and ensuring that staff follow these at all times.
He is the personal licence holder for the site, following the licencing laws and training other staff in these as appropriate.
Paul is also responsible for the housekeeping and laundry function at the village, he also takes on a variety of other roles within the village, such as ensuring that IT and telephony is maintained at all times.
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Samantha de la Querra
Wellness Spa Manager
samanthadelaquerra@richmond-villages.com
01235 773970Samantha is the Wellness Spa manager at Richmond Letcombe Regis. The Wellness Spa is open to both residents and members over the age of fifty who want to look after body & soul. They can enjoy state of the art gym equipment, pool, Jacuzzi, sauna & steam room, hairdressing salon, and the opportunity to enjoy a wide range of health and beauty treatments, all in a beautifully designed stress-free environment.
Her responsibilities include managing and maintaining the day to day operations of the Spa setting up all policies and procedures, including risk assessments, health and safety, operating procedures, and also member and residents' social and well being activities
Our aim as a team is to encourage residents to be as active as possible and to maintain their independence. We achieve this by ensuring all members are health screened and assessed before devising individual exercise programmes to work on their strength, stamina, balance and flexibility. If residents are unable to attend the Spa, then we go to them in the care home or their suite.
It’s important that she can liaise with local GPs, physiotherapists, reflexologist and alternative therapists so that we can provide a comprehensive service to our clients by establishing preventative health and wellbeing programmes
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Sarah Robinson
Community Relations Manager
sarah.robinson@richmond-villages.com
01235 773970Sarah is responsible for maintaing community relations at Letcombe Regis, she attends networking events both at the village and in the wider community, promoting Richmond Villages.
She is also responsible for ensuring that every new resident at the village has a smooth process to moving in day and assists with arrangements for move in day and in settling them into their new home over the next few weeks. This assists to make the upheaval of moving a smoother process for all concerned.
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Gill Mabbett
Activities Co-ordinator
gill.mabbett@richmond-villages.com
01235 773970Gill’s job is to organise and provide a varied programme of activity for Richmond Letcombe Regis. On a day-to-day basis this includes speaking to residents, relatives, friends of residents and staff, to ensure full knowledge of the residents likes, dislikes, interests and abilities. She delivers activity sessions within the village and explores the most appropriate methods and resources for meeting activity needs including group events, individual sessions, involving internal and external resources and community based resources. She produces a weekly leaflet and a monthly newsletter to promote the planned programme and encourage involvement. Each month she also organises a themed supper club and events based on local holidays and traditions. She also participates in fund-raising events for Letcombe Regis’s “Charity of the Year”.
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Martin Evans
Restaurant Manager
martin.evans@richmond-villages.com
01235 773970Martin is responsible for the day to day management of the restaurant and its staff. He ensures that the restaurant is suitably laid up for each service, working seamlessly with the kitchen and the rest of the hospitality team in order that the residents receive a five star restaurant service.
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Shaun Davies
Head Chef
01235 773970Shaun is responsible for the day to day running and mamangement of the busy professional standard kitchen which services the two Richmond restaurants, the cafe and room service delivery. This involves planning and preparing balanced, nutritious menus for residents (including lunch, evening meals and light options) using high quality fresh produce, and also catering for private dining functions and events.
Shaun works with a team of Assistant Chefs who support him in the role in order that they can maintain quality and delivery at all times.
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Chris Jones
Maintenance Manager
chris.jones@richmond-villages.com
01235 773970Chris's role as Maintenance Manager at the village is very varied. The equipment in the building is unusually complex including such things as air control units, ventilation plant rooms, swimming pools and under floor heating systems to name just a few.
Chris is in charge of a small team of staff who ensure that the buildings, equipment and grounds are well maintained at all times. He is also responsible for the procurement of materials, organising specialist external labour resource and supervising their work. Other responsibilities inlcude fire prevention training and overall responsibility for Health and Safety at the village.
