I started working for Richmond Letcombe Regis in 2008 as Senior Village Adviser when we successfully launched our sales at Letcombe. On becoming Deputy Village Manager I was responsible for overseeing the running of the Shop & Café, which is located in a beautifully restored thatched lodge at the entrance to the Village and coordinating the housekeeping
and laundry departments.
In addition I am responsible for the management of the Wellness Spa, a state-of-the-art complex, with swimming pool, jacuzzi, spa, gymnasium, sauna and treatment rooms, open to residents and non-resident members over the age of fifty. The team of professional trainers and therapists organise an ever-expanding mix of classes and exercise programmes, from Tai Chi and Staying Steady to Tap Dancing and Aqua Fit. Visiting professionals, including physiotherapists and chiropractors offer additional services on-site.
As Village Manager my role changes from day to day!
I am also responsible on a daily basis for ensuring that all standards set within the village are maintained through liaison with all the Heads of Department. During the rest of the day, I could be doing anything from budget meetings, to residents coffee mornings, staff training, liaison with local care providers and businesses, etc.
Head of Hospitality/Deputy Village Manager
Paul’s role as Hospitality Manager means that he is responsible for ordering and maintaining stock levels for the restaurant and also for the hostess services to the Assisted Living Apartments. He has to ensure that rota ensures enough staff to run both the kitchen and the hostess service in the restaurant and assisted living.
He maintains overall responsibility for health and safety and food hygiene procedures and ensuring that staff follow these at all times.
He is the personal licence holder for the site, following the licencing laws and training other staff in these as appropriate.
Paul is also responsible for the housekeeping and laundry function at the village, he also takes on a variety of other roles within the village, such as ensuring that IT and telephony is maintained at all times.
Senior Village Adviser
Barbara has been on site at Letcombe Regis prior to the Village opening and is responsible for the Sales Team (Village Advisers) and the sales of the Village and Assisted Living Apartments plus the Care Home Beds. The Village Advisers are usually the first point of contact and conduct the tours of the Village and explain how the Village operates.
Barbara also co-ordinates Richmond Retreats holidays which offers Holidays with Care, post-op respite breaks and Try Before You Buy.
As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered within an acceptable time frame, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date.
Nicola's role as Administrator is very varied. She is responsible for the day-to-day running of the Reception area and Administration office. On the Reception side this involves ensuring that our residents get the best possible Customer Service and that we exceed their expectations wherever possible – going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.
Martin is responsible for the day to day management of the restaurant and its staff. He ensures that the restaurant is suitably laid up for each service, working seamlessly with the kitchen and the rest of the hospitality team in order that the residents receive a five star restaurant service.
Shaun is responsible for the day to day running and mamangement of the busy professional standard kitchen which services the two Richmond restaurants, the cafe and room service delivery. This involves planning and preparing balanced, nutritious menus for residents (including lunch, evening meals and light options) using high quality fresh produce, and also catering for private dining functions and events.
Shaun works with a team of Assistant Chefs who support him in the role in order that they can maintain quality and delivery at all times.
Domiciliary Care Manager
Paula is responsible for the Domiciliary Care Team within the Village and has to adhere to the care standards and requirements to maintain the rating given by CQC after inspection. The role includes the supervision of all staff, including regular staff meetings to ensure a good healthy working relationship.
She is involved in pre-assessment of residents and ensuring that they receive the highest level of care whilst living within the village.
Paula has worked for Richmond Letcombe Regis for 5 years, starting as a Care Assistant on both the Care Floor and in Domiciliary Care. She has worked her way up to become the Domiciliary Care Manager. Paula is also a person first, dementia second ‘coach’ for the village and assists the village trainer with coaching the staff on dementia in conjunction with Bupa and Bradford University.
Head of Activities
Lizzie’s job is to ensure that there is a varied programme of activities throughout the year at Richmond Letcombe Regis. These cover an array of interests, from arts, music and debating groups, through to regular shopping trips in surrounding towns and large events. Lizzie ensures that all of the village’s residents are catered for, and as well as managing an internal team of Activity Co-ordinators, she also sources external specialists to run regular and one-off activities.
In addition to drawing up and advertising a weekly schedule of events, Lizzie and her team produce a regular newsletter that keeps residents informed of what they can expect to see next. Lizzie tries to talk to as many residents and their families as possible, so as to ensure that the village’s activities are as inclusive as well as being entertaining and educational.
Head of Maintenance
Ian's role as Head of Maintenance at the village is very varied. The equipment in the village buildings is complex including such things as a combined heat & power gas engine, air handling units, air conditioning, plant rooms, swimming pool and a standby generator to name just a few.
Ian is leads a small team of staff who ensure that the buildings, equipment and grounds are well maintained at all times. He is also responsible for the a small team of drivers, procurement of materials, organising specialist external contractors and supervising their work. Other responsibilities include shared responsibility for Health and Safety at the village.