Meet the Richmond Coventry Team

Louise Thompson

Village Manager
louise.thompson@richmond-villages.com
024 76 645544

I am responsible for all aspects of day to day life at the village. I spend time dealing with issues raised by residents, potential residents and staff. I support all the Heads of Department in their roles and help out as and when needed.

I am also responsible for maintaining a set budget, future planning for the village, management reporting, etc.

I also spend time networking and dealing with the local PCT.

Margaret Hickman

Deputy Village Manager
margaret.hickman@richmond-villages.com
024 76645544

I am Deputy Village Manager, which means in Louise's absence I take overall responsibility for the village. I am also responsible for Domicialary Care services within the village, ensuring that the residents receive the care services they require.

Sarah Followell

Head of Care
sarahjayne.followell@richmond-villages.com
024 76645544

I am the Head of Care for the 47 -bedded care home within the Coventry retirement village and have to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report. My role includes the supervision of all staff and maintaining their morale, including having regular staff meetings to ensure good healthy working relationships within the home.

I organise all admissions and discharges from the care home. It is important to ensure that the care delivered to the clients is always of the highest standards at all times, and delivered safely and with dignity. I maintain communication with multi-disciplinary teams regarding care, write and maintain individual pre-assessments, care plans and risk assessments. Communicating with relatives and reviewing care needs is also really important.

Jason Osborne

Senior Village Adviser
jason.osborne@richmond-villages.com
024 76645544

I am the Senior Village Adviser at Richmond Coventry, my main responsibilities are to advise on properties and care bed services within the village.

This includes ensuring the village is well presented at all times, liaising with prospective clients regarding the sale and purchase of properties, and the availability of care beds within the care centre. Liaising with solicitors and estate agents, showing clients around the village and discussing their needs.

Louise Smith

Village Adviser and Activities Manager
louise.smith@richmond-villages.com
024 76645544

I advise on properties and care bed services within the village, interacting with prospective clients regarding the sale and purchase of properties, and the availability of care beds within the care centre. Liaising with solicitors and estate agents, showing clients around the village and discussing their needs.

I am also responsible for overseeing activities and events within the Village, networking within the wider community, and writing press releases.

Colin Buss

Hospitality Manager
colin.buss@richmond-villages.com
02476 645544

Myy role as Hospitality Manager means that I am responsible for ordering and maintaining stock levels for the restaurant and also for the hostess services to the Assisted Living Apartments. I have to ensure that rota ensures enough staff to run both the kitchen and the hostess service in the restaurant and assisted living.

I maintain overall responsibility for health and safety and food hygiene procedures and ensuring that staff follow these at all times.

I am also the personal licence holder for the site, following the licencing laws and training other staff in these as appropriate.

I liaise with the chef team to produce the menus and update and plan for these on a regular basis.

Debra Pettipher

Administration Manager
debra.pettipher@richmond-villages.com
02476 645544

My role as Administration Manager is very varied. I am responsible for the day to day running of the Reception area and Administration office. On the Reception side this involves ensuring that our Residents get the best possible Customer Service and that we exceed their expectations wherever possible - going that extra mile to ensure that they feel cared for and that they can rely on us as a team to help them with their needs. Alongside this we provide support to various other departments within the building where possible.

As far as the Administration side of it goes, this is quite in depth overall but includes things such as ensuring that the Administration office runs smoothly and efficiently, making sure that all deadlines are met relating to the accounts and payroll and that all resident and staff queries are answered within an acceptable time frame, whilst providing regular updates and financial information to both the Village Manager and Head Office for the monthly reporting. All information and contracts held on file for staff and residents must be kept up to date.

Mel-Sue Walton

Activities Co-ordinator
02476 645544

I am activities co-ordinator for the Care Home Residents, which involves arranging daily activities, encouraging residents to get involved and finding out what they would like to be involved in.

I also arrange trips to local places of interest and get involved in organising events such as coffee mornings and film clubs

Martin Oxford

Maintenance Manager
martin.oxford@richmond-villages.com
02476645544

As Maintenance Manager my day varies from unblocking a drain, to making arrangements for long term maintenance to changing lightbulbs.

I am responsible for a small team of staff, but also for any external labour that may come on to site, to ensure that they follow health and safety procedures and maintain a high standard of work

Visit Richmond Coventry

Why not visit us at Coventry for morning coffee or afternoon tea and experience our unique village environment.
Arrange a visit today!

02476 645544.