Service Charge
Everybody living in a Serviced Apartment contributes to a Service Charge. We have to base our 'Service Package' on the assumption that you are able to dress and bathe yourself. We assume that you can prepare a simple breakfast - make a cup of tea and a light snack using the provisions we have stocked your kitchen with. Your lunch and evening meal are prepared for you and you can choose whether or not to eat in the restaurant or at home. If you do need extra help with dressing, bathing etcetera, we can provide this through our domiciliary care Agency at an extra charge. Please refer to the Domiciliary Care section. Rates are available on request.
Our standard service charge covers the following:
- External maintenance, window cleaning and buildings insurance.
- Heating, lighting, use and maintenance of village centre, all communal areas and facilities.
- Garden and grounds maintenance for communal areas including external lighting and upkeep of private roads.
- CCTV and 24 Hour Staff presence in Village Centre. Door entry control systems, Emergency Call Systems to all properties and smoke alarms.
- On site manned 24 hour domiciliary care agency monitoring. Response and maintenance to emergency alarm units. Counselling and emotional support. Triage Service providing support and liaison with appropriate medical professionals and or agencies. Medication services which may include ordering, collection and supervised distribution. Provision of assisted bathing facilities. Handyman service.
- Dedicated staff who coordinate, facilitate and organise social activities and events.
- Full time driver and use of the Village transport vehicles for scheduled shopping trips activities and outings.
- Transport to hospital / doctor appointments subject to availability and booking.
- Dedicated customer services staff providing: Reception and booking services, resident access to on-site services (e.g. care) and general administration.
